Shipping Information
We do not drop ship, all items are shipped from our warehouse in Hamilton, ON ensuring that you will not have to deal with exchange rates, duty and or unexpected brokerage fees.
We ship via Canada Post to Canadian addresses only, we do not ship internationally at this time. Shipping costs are calculated based on your shipping address and the total will be included in your order.
Please note that the transit time indicated in the Canada Post shipping option is the number of days it will take Canada Post to deliver your order to you after it has been received by Canada Post. This does not include the time we require to process your order before we can give it to Canada Post for shipping. We will notify you within 24 business hours of placing your order of the expected shipping date.
If you would like your order shipped by a alternative shipping carrier, please indicate in comments during the checkout or email us and we can advise you of other options and pricing.
We reserve the right to modify shipping charges at any time without notification.
Free shipping may be offered from time to time. The total value of the free shipping promotion amount can not exceed 10% of the pre-tax order amount. If the total shipping charges do exceed 10% of the pre-tax order amount then the customer will be given the option of paying for the difference in shipping costs above the value of the free shipping promotion value, otherwise the order will be cancelled.
Order Confirmation
After your order is placed, we will verify that your products are available and you will be notified within 24 business hours of placing your order to confirm the status and expected shipping date of your order.
Due to circumstances beyond our control, unexpected back orders of products may occur or manufacturers may discontinue or have limited availability of certain items. We will notify you if the merchandise is not available and provide you with other options.
Please note that while we strive to be as accurate as possible we cannot be responsible for pricing or other errors and we reserve the right to cancel any orders arising from such errors.
Return or Exchange Policy
Returns or Exchanges will not be accepted without an RMA (Return Merchandise Authorization) number.
Please call 289-689-5409 or email info@mlam.ca to receive your RMA number.
Requests for returns or exchanges must be made within 15 days of receipt of order.
Return shipping costs will be at the customer's expense.
Merchandise must be in exactly the same condition in which it was shipped. Garments must not be worn, washed or marked. Manufacturers’ tags and labels must still be attached.
Returns will NOT be accepted without a Return Merchandise Authorization (RMA) number clearly marked on the outside of the shipping box or envelope. If you return an item without a Return Merchandise Authorization (RMA) number, it will not be accepted and will be returned to sender.
Once the return items have been received, we will verify that the items are in the same condition as shipped and then your return or exchange will be processed. All returns will be credited to the original charge account. Unless Mastectomy Lingerie and More has made an error in order processing or shipping, shipping charges will not be refunded.
If you have requested an exchange on an item, then your first replacement item will be mailed out to you at no additional shipping charge. If there is a second exchange, the customer will be responsible for any new shipping charges.
Non-returnable Items Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, swimwear, and any lingerie set that includes a panty.
Please ensure your return is properly packaged, as you are responsible for the product until it reaches our warehouse. Mastectomy Lingerie and More is not responsible for any damage or loss that may occur during shipment of the item(s) you are returning.
